Christopher Diaz

166 Independence Dr.              Cell: 774-248-5098

Brookline, MA 02467              diazlchris@gmail.com

                                                                                                                                           

Education              The New England Institute of Art, Brookline, MA             

              Bachelor of Science in Audio and Media Production; August 2008

              GPA: 3.3

 

Personal                   Problem solver, detail orientated, self-motivated,

Attributes

 

Experience              Independent Web Designer                                           June 2012 – Present

·         Designed initial website layout for several local businesses

·         Developed content and graphical design according to client specifications

·         Completed projects ahead of schedule and exceeded client expectations

 

              Medical Specialties Distributors, Stoughton, MA        October 2012 - August 2013

·         Responsible for packaging and shipping bulk orders of medical supplies

·         Maintained 100% picking accuracy in a HIPAA regulated environment

·         Trained incoming employees on warehouse practices and procedures

·         Rewarded for positive attitude and work ethic

 

                                  Medical Research Networx, Wrentham, MA                October 2011 – October 2012

·         Quickly learned details about the industry to effectively cold call prospective customers

·         Assisted in growing the company’s client base and maintaining existing client relationships

·         Coordinated conference calls with clients and the appropriate internal resources

·         Responsible for designing, developing, and maintaining the company website

·         Collaborated directly with the owner to create marketing materials to generate new business

·         Lead lab technician responsible for receiving, packaging, and shipping biological materials

             

              Bose Corporation, Westborough, MA                           July 2010 – October 2011

·         Provided technical product support over the phone for Bose customers across the US and Canada

·         Able to efficiently troubleshoot for more than 200 products

·         Consistently performed among the top 3 employees department-wide in average calls per day answered and other key metrics

·         Exuded patience while explaining detailed technical information to customers with varying degrees of technical expertise

·         Worked calmly through difficult calls making sure the customer was satisfied with the support and services provided

·         Received recognition for superior support from more than 10 customers

 

              Capron Lighting & Sound, Needham, MA                September 2009 – July 2010

·         Selection Packing and delivery of audio, lighting, and power equipment for live production events

·         Maintained 100% delivery accuracy of production requirements for live shows

·         Field  production assistant at concerts, political debates, sporting events, corporate venues and college commencements

·         Developed design changes for live events based upon environmental conditions

 

Specialized               Proficient in Microsoft Office, SAP, and Siebel

Skills              Conversational in Spanish

 

Personal Interests              Soccer, producing and recording music